Support Packages
Choose the level of support that’s right for your practice. All packages include secure UK hosting and SSL certificates.
Basic
Essential hosting and security for your practice website.
Infrastructure
- Secure UK hosting
- SSL certificate
- Secure backups
- Domain management
Support
- Technical support
- Security maintenance
- Knowledge base access
- Online training
Most popular
Premium
Fully managed websites with proactive compliance support.
Includes everything in Basic
Website
- New website every 3 years
- Fully managed website
- Routine content updates
- SmartForms allowance
Compliance
- Active NHS contract compliance
- Active accessibility compliance
- Annual accessibility audits
Support
- Fast response times
- Proactive issue resolution
Ultimate
Dedicated support with premium channels and discounts.
Includes everything in Premium
Dedicated channels
- Dedicated live chat
- Dedicated email support
- Dedicated accounts manager
Premium benefits
- Secure support portal
- Emergency weekend support
- PatientInsights included
- 25% discount on future add-ons
Not sure which package?
We’ll help you find the right fit for your practice. No commitment required.
Get in touch